Complaints
How to raise a concern
If something has gone wrong, we want to know. You can raise a concern about any NOIZE department, including a mistake we have made, at any time.
1. Tell us
Email hello@noize.com.au, call 1300 496 689, or write to 227/10 Albert Avenue, Broadbeach QLD 4218. Tell us the department, what happened and what you would like us to do.
2. We acknowledge it
We acknowledge your complaint within two business days and tell you who is looking after it.
3. We respond
We aim to give you a full response within 30 days. If we need longer, we tell you why and when to expect an answer.
4. Work done by an appointed partner
Where an appointed partner delivered specialist work, such as legal, accounting, BAS or lending services, we help you raise the complaint with that partner. Their own complaint process and any external dispute resolution scheme they belong to also apply.
5. If you are not satisfied
You can contact your state or territory fair trading agency, or the Office of the Australian Information Commissioner for privacy matters.