We greatly appreciate your collaboration and trust in our services. For clarity and to ensure a seamless experience, here’s a breakdown of our change policy:
- Single Round of Changes: By default, every project we undertake includes one round of changes at no additional cost to you.
- Review Period: Once your project is delivered, you’ll have a 7-day window to review and send us your feedback. If we don’t receive any feedback within these 7 days, we’ll consider the project completed and it will be marked as closed.
- Accessing Your Work: Rest assured, you will be provided with a direct hyperlink within the ReactApp, by email or within your SPOT to view and access your work.
- Consolidated Feedback: To ensure efficiency, we kindly request that you provide all necessary changes in one single communication. This can be through a message, an email, or a phone conversation. Bundling your feedback helps us avoid any misinterpretation that might arise from fragmented communication.
- Connect with Your Account Manager: If you’re uncertain about the best way to relay your changes, please reach out to your dedicated account manager. They’re here to guide you.
- Additional Changes: Should you require more than the included round of changes, additional rounds can be facilitated. The cost for this will be the greater of 10% of the total project cost or $200.
We are committed to delivering excellence and meeting your expectations. If you have any questions or concerns about this policy or anything else, please don’t hesitate to contact us. Your satisfaction is paramount.